Altitude Software and TelCentris Partner to Deliver Feature-Rich Hosted Contact Center Solutions
October 21, 2009
Altitude Software and TelCentris Partner to Deliver Feature-Rich Hosted Contact Center Solutions Over Innovative IP Telephony Platfor. First partnership of its kind in North America boosts companies access to seamlessly integrated hosted solutions for both inbound and outbound call center management
CHICAGO and SAN DIEGO – October 21, 2009 – Altitude Software, a leading independent global contact center solutions vendor, and TelCentris Inc., a new type of telephony company and the creator of VoxOx, today announced a unique partnership to deliver Altitudes feature-rich multimedia contact center solutions hosted over Telcentris award-winning Unified Communications Service Delivery Platform (SDP).
By combining the Altitude uCI Customer Interaction Management suite with TelCentris state-of-the-art hosted IP-PBX services, customers get a seamlessly integrated solution that solves both inbound and outbound contact center requirements in such a comprehensive manner. In this regard, the partnership and combined hosted solution is the first of its kind in North America. Previously, organizations had to contend with disparate, difficult to manage systems, or spend hundreds of thousands of dollars for an expensive, on-premise system to get similar capabilities.
"Through this partnership, Altitude and TelCentris are able to offer the industry a single, cost-effective solution for robust contact center management," said Bryan Hertz, CEO of TelCentris. "Few hosted solutions worldwide can match the depth and quality of this offering, including predictive dialing for outbound calling, and easily customizable automated call distribution for inbound call management."
The combined solution is completely customizable and can be up and running within a matter of days – not months like many on-premise solutions – with little to no capital investment. Companies are able to scale up and down based on demand – such as the holiday shopping season – while saving time and money.
"Altitude uCI is a highly-flexible and fully integrated contact center suite that supports an increasing number of service delivery models, from hosted to on-premise solutions," said Mark Lepko, president of Altitude Software USA. "This partnership allows organizations to use a powerful, highly scalable, customizable multimedia contact center solution at a very competitive cost."
The Altitude uCI is a suite of contact center software solutions that provides businesses with a SIP-based multimedia call center solution and a wealth of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors. The Altitude uCI architecture is unique to the industry with a single language and editor to manage all media interactions across all channels, to create voice menus, routing and recording rules, agent screens and outbound scripts, among others.
TelCentris Unified Communications Service Delivery Platform (SDP) is a turnkey, carrier class solution that enables VARs, Wireless Operators, ISPs and other organizations, regardless of size, to launch profitable VoIP offerings in a matter of days while minimizing upfront capital expenditures. TelCentris has developed a powerful SDP and next generation hosted IP-PBX application for small and medium businesses as well as VoIP technology, including instant messaging and consumer applications.
About Altitude Software
Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interactionâ„¢ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 17 Offices in four continents. Please visit us at www.altitude.com.
TelCentris, the creator of VoxOx, is an innovative San Diego-based unified communications and telecommunications provider developing advanced communication solutions and serving the needs of carriers, enterprises and consumers. The founders have a long history in technology, and bring to the communications industry the lessons learned from massively scalable enterprise data networking, IT and various software fields. TelCentris offers telecom companies, regardless of size, the ability to launch profitable IP telephony offerings in a matter of days while minimizing upfront capital expenditures. TelCentris also leverages its Service Delivery Platform (SDP) to provide hosted IP-PBX solutions for small and medium-sized businesses. VoxOx is an award-winning universal communications software that enables consumers to unify all their key communications channels into a single interface. For more information, please visit www.telcentris.com.