VoxOx In Business, Division of Telcentris, Announces Short Call Service for Outbound Call Centers
March 6, 2012
Network, carrier and pricing enhancements enable VoxOx In Business to provide competitive offering to underserved market
SAN– DIEGO– – March 6, 2012 – Telcentris Inc., a leader in cloud communications and the creator of VoxOx and VoxOx In Business, today announced the commercial availability of its short duration call service, geared towards outbound call centers, resellers, and agents that cater to call center traffic. Being offered through the company's wholesale division, the short call service is a highly competitive offering in a starving market that lacks solutions for businesses conducting high volume short duration calls. Infrastructure improvements and new carrier contracts have enabled the company to officially launch the service.
Typically, calls under 30 seconds are low margin and, when factoring in various licensing fee costs, are considered unprofitable by most carriers. In many industries, these types of calls are balanced with longer duration calls that have high margins, but for outbound call centers, they are the norm with the majority of calls ending in voicemail, disconnected phone numbers or hang-ups.
"On average, outbound call center traffic tends to be between six and 30 seconds with many calls not answered at all, which makes it necessary to seek a specialized carrier to take on the high volume of short duration traffic," said Tad Nikolich, VP of business sales at Telcentris. "Our platform, which was built to give away our consumer service VoxOx for free to millions of users, was specifically designed to handle very high call volumes at very low infrastructure cost. This has enabled us to create a short call service as part of our wholesale offerings."
The launch of the short call service has been made possible by recent equipment and network enhancements, along with carrier negotiations that have resulted in new contracts and pricing. Customers that have their own switches can purchase VoxOx In Business SIP– Trunks with the desired number of concurrent calls and simply sign a wholesale agreement to get started. There are two options: a flat rate per minute and an NPA–/NXX option, which offers different rates for every rate center to terminate calls. The second option caters primarily to resellers interested in offering this service to their call center clients.
"While most carriers don't want outbound call center traffic, we welcome it," added Cliff Rees, president of Telcentris. "It's relatively easy for us to provide this service, and there are not many carriers out there that have spent the time building infrastructure that can handle short duration traffic at a low price."
The short call service is available directly and through the Channel Partner Program. Learn more about Telcentris and the VoxOx In Business solution suite – Hosted PBX–, SIP– Trunks, Hosted Contact Center and related services at www.telcentris.com, or call +1 (866) 612-VOIP–. For questions pertaining to the Channel Partner Program, please email [email protected] The VoxOx In Business team will also be showcasing this solution at the Channel Partners Conference & Expo, March 26-29, 2012 at Caesar's Palace in Las Vegas (Booth #411).
About Telcentris, Inc.
Telcentris is an innovator in cloud-based unified communications and VoIP solutions for consumer, business and wholesale markets. For consumers, Telcentris delivers VoxOx, a free service that integrates voice, text, chat, fax, social networking and more. For businesses, Telcentris provides VoxOx In Business – a complete suite of VoIP business phone solutions that are more cost effective, efficient and easier to manage than traditional phone systems. Through a wholesale division, Telcentris also offers turnkey VoIP solutions and carrier services. The foundation of the company's offerings is its award-winning unified communications platform in the cloud that enables the company and its customers to build powerful, scalable applications and services. Founded in 2006, Telcentris is headquartered in San Diego. For more information, please visit http://www.telcentris.com.